Terms & Conditions

The present Terms and Conditions have been last updated on October 5th, 2025.

1.INTRODUCTION

The website https://lukkly.com (hereinafter – the “Website”, “Company”, “we”, “us”, “our”) is operated by Island Lukkly B.V., a company duly incorporated under the laws of Curaçao, with the registration number 166711 and the registered office at: Emancipatie Boulevard Dominico F. “Don” Martina 31, Curaçao.

Island Lukkly B.V. is fully licensed to exercise its business activity under the license issued by the Curaçao Gaming Authority (CGA) under the License No: OGL/2024/1723/0940.

Payment processing and billing services are handled by Lukkly Development Limited – a company registered under the laws of Ireland, which is authorised to as a payment agent of Island Lukkly B.V.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Netherlands Antilles. All disputes that may arise in connection with the legal relationship set out in the Terms and Conditions, shall be resorted to the courts of the Netherlands Antilles. 

The original text of the Terms and Conditions is English, and any interpretation must be based on the original English text. The English version of the text shall prevail.

2. LEGAL REGULATIONS

2.1. Minimum Age Requirement

You may Lukkly Casino services only if you are at least 18 years old, or have reached the legal gambling age in your country of residence — whichever is higher (“Eligible Age”).

By accessing or using our services, you confirm that you meet this requirement.

The Company reserves the right to request proof of age at any time and to suspend or permanently close your account if:

• valid proof of age is not provided upon request; or
• we have reason to believe that an underage individual is using the Website.

Any winnings obtained in violation of this clause will be void, and deposits may be refunded to the payment source after verification.

2.2. Local Law Responsibility

Online gambling may be illegal in certain jurisdictions.

It is your sole responsibility to ensure that your access to and use of our services are lawful under the laws of your jurisdiction.

The Company does not provide legal advice or guarantee that the Website’s services comply with local laws applicable to you.

Your participation is made entirely at your own discretion and risk.

2.3. Compliance with Jurisdictional Laws

By using the Website, you represent and warrant that your participation does not violate any laws or regulations of your country of residence.

The Company disclaims any liability for the illegal or unauthorized use of its services by players located in jurisdictions where such activity is restricted.

2.4. Restricted Territories

Residents or persons located in the following jurisdictions are strictly prohibited from opening an account, making deposits, or playing for real money on the Website: United Kingdom, Germany, the Netherlands, France, Austria, Belgium, Sweden, Switzerland, Portugal, Slovakia, Czech Republic, Hungary, Estonia, Latvia, Lithuania, Ireland, Spain, Serbia, Georgia, United States of America, Australia, Ontario (Canada), Iran, North Korea, Syria, Myanmar, Cuba, Curaçao, Aruba, Bonaire, Sint Eustatius, Saba, and St. Maarten.

The Company and its payment agent will not process any transactions from restricted territories.

The list of restricted jurisdictions may be updated at any time without prior notice.

By using our Website, you confirm that you are not located in or a resident of any restricted jurisdiction.

2.5. Taxes and Legal Obligations

You are solely responsible for reporting and paying any taxes, fees, or duties applicable to your winnings or losses under the laws of your country of residence.

The Company does not provide tax advice and accepts no responsibility for a player’s failure to meet local tax obligations.

3. ACCOUNT CREATION AND VERIFICATION

To register and use the services of Island Lukkly B.V., you must create a personal Player Account.

You agree to:

• provide accurate and complete information during registration;
• maintain only one account;
• keep your credentials confidential and secure.

The Company may request personal identification and payment verification documents at any time to comply with the Curaçao Gaming Authority (CGA) AML/KYC requirements.

If you fail to provide the requested documents or if verification cannot be completed, your account may be suspended or closed.

Verification procedures, accepted documents, and processing timelines are detailed in our KYC & Verification Policy.

4. DEPOSITS AND WITHDRAWALS

4.1. All financial transactions are processed by Lukkly Development Limited (Ireland), acting as the authorised payment agent of Island Lukkly B.V.

4.2. We use secure, AML-compliant channels for all deposits and withdrawals.

• Only payment methods registered in your name may be used.
• Withdrawals are available only after successful identity and payment verification.
• We reserve the right to perform additional checks for large or unusual transactions in line with AML/KYC regulations (please refer to our KYC & Verification Policy).

5. ACCOUNT SECURITY AND ACCESS

5.1. You are solely responsible for maintaining the confidentiality of your login credentials (username and password) and for all activity conducted through your account.

5.2. You must not share or disclose your login details to any third party. The Company is not liable for any loss or damage resulting from unauthorized access caused by your negligence.

5.3. The Website uses SSL/TLS encryption and advanced security measures to protect player data. You are encouraged to enable two-factor authentication (2FA) where available.

5.4. You must immediately notify the Company at support@lukkly.com of any suspected breach, unauthorized access, or loss of account credentials. The Company may request supporting evidence and temporarily suspend the account during investigation.

5.5. The Company shall not be liable for losses resulting from unauthorized access, with or without your knowledge, unless such access resulted from the Company’s proven negligence.

6. GAME RULES AND BETTING

6.1. Before confirming any bet, it is your responsibility to verify that all information entered is correct. Once confirmed, bets cannot be modified or cancelled unless otherwise permitted by game-specific rules.

6.2. The Company reserves the right to refuse, cancel, or void any bet or transaction if:

• it violates these Terms or applicable bonus conditions;

• there is evidence of system abuse, collusion, or error;

• the outcome was influenced by a technical fault or human mistake.

6.3. No wager shall be deemed accepted until you receive an on-screen confirmation or transaction ID. If confirmation is not received, contact support@lukkly.com before placing further bets.

6.4. All game results are determined by  certified Random Number Generators (RNGs), ensuring fairness and randomness in line with CGA Fair Play Standards.

7. FRAUD, COLLUSION, AND ILLEGAL ACTIVITY

7.1. The following activities are strictly prohibited and constitute a material breach of these Terms:

• use of automated software (“bots”), scripts, or systems that manipulate gameplay;
• exploitation of software bugs or technical vulnerabilities;
• use of stolen or unauthorized payment instruments;
• any form of collusion or coordinated play between players;
• money laundering or any activity violating AML/CTF laws;
• fraudulent use of bonuses or promotional abuse;
• tampering with RNG outcomes or game systems.

7.2. The Company reserves the right to suspend, void, or permanently close any account involved in suspected or confirmed fraudulent activity, and to withhold associated winnings or balances pending investigation.

7.3. In cases of suspected collusion or fraud, the Company may:

• suspend related accounts without prior notice;

• conduct an internal investigation;

• share relevant data with the Curaçao Gaming Authority (CGA), law enforcement, or financial intelligence units.

7.4. Players must immediately report any suspected fraud, collusion, or exploitation to admin@lukkly.com.

7.5. The Company has zero tolerance for illegal activity.

Any player involved in such conduct may be permanently excluded, and relevant authorities will be notified.

7.6. The Company shall not be held liable for losses caused by the actions of other players or third parties engaged in fraud, collusion, or illegal behaviour.

8. OTHER PROHIBITED ACTIVITIES

8.1. You must not use offensive, threatening, or discriminatory language or behaviour toward other players, support staff, or any member of the Lukkly community.

8.2. You may not upload, transmit, or distribute any content or software that may damage the Website, interfere with its normal operation, or compromise security.This includes but is not limited to viruses, malware, spam, or denial-of-service attacks.

8.3. The Website may be used solely for personal entertainment purposes. Copying, distributing, or reproducing any part of the Website’s content without prior written consent from the Company is strictly prohibited.

8.4. You are prohibited from attempting to hack, manipulate, or gain unauthorized access to the Website’s systems. Any such attempt will result in immediate suspension or permanent closure of your account, and the incident may be reported to the appropriate authorities.

8.5. The Company shall not be liable for losses or damages caused by cyber-attacks, data corruption, or third-party interference. We employ advanced security measures to prevent such risks, but responsibility for safe browsing also rests with the player.

8.6. The sale, transfer, or sharing of accounts between players is strictly forbidden.Intentional losses for the purpose of transferring funds to another player (“chip dumping”) are considered a serious violation and may result in account termination.

9. ACCOUNT TERMINATION

9.1. You may close your account at any time by submitting a written request to admin@lukkly.com.The Company will confirm the closure once all balances have been settled and no pending investigations remain.

9.2. You remain responsible for all activity on your account until the Company confirms its closure.Once closed, access cannot be restored, and any bonuses or loyalty rewards become void.

9.3. The Company reserves the right to suspend or terminate an account without prior notice if:

• it is linked to fraudulent or prohibited activity;
• it is inactive for more than six (6) months;
• the player attempts to manipulate software or systems;
• the player accesses the Website from a restricted jurisdiction;
• the Company ceases operations or discontinues services.

9.4. Upon closure, the remaining real-money balance will be refunded to the player, except in cases of fraud, AML violation, or breach of these Terms.

If the Company cannot contact the player, funds will be handled in accordance with CGA dormant-account regulations.

10. COOKIES AND WEBSITE FUNCTIONALITY

10.1. The Website uses cookies to improve user experience, enable secure log-ins, and collect analytical data.

Cookies are small text files stored on your device each time you visit the Website.

10.2. By using the Website, you consent to our use of cookies as described in the Cookie Policy. You can manage or disable cookies through your browser settings.

Please note that disabling cookies may affect Website functionality.

11. SYSTEM ERRORS AND TECHNICAL ISSUES 

11.1. The Company takes all reasonable steps to identify and correct system errors or malfunctions as soon as possible.

If a game, transaction, or bet is affected by a technical fault, the Company reserves the right to cancel the affected bet or adjust the balance to the correct state.

11.2. The Company is not responsible for issues caused by players’ devices, internet providers, or third-party software.

11.3. In the event of any discrepancy between the information displayed on a player’s device and that recorded on the Company’s servers, the server records shall prevail.

12. SOFTWARE ERRORS AND MIS-CREDITED FUNDS

12.1. In rare cases, funds may be credited or winnings paid due to a system error or human mistake.

Such funds remain the property of the Company and must be returned immediately upon request.

12.2. If these funds have been used to place bets, the Company may void related wagers and winnings.

12.3. The Company and its partners shall not be liable for any loss or damage resulting from software or operational errors, regardless of cause.

13. LIMITATION OF LIABILITY

13.1. You acknowledge that you use the Website and its services at your own risk. All services are provided “as is” and “as available.”

13.2. The Company makes no warranties regarding uninterrupted access, error-free operation, or compatibility with players’ devices.

13.3. The Company shall not be liable for any indirect, incidental, or consequential damages, including loss of data, revenue, reputation, or enjoyment.

13.4. Nothing in these Terms limits liability arising from the Company’s gross negligence or willful misconduct.

14. BREACH OF TERMS

14.1. Any violation of these Terms and Conditions may result in immediate suspension or permanent closure of your account.

14.2. The Company reserves the right to withhold or cancel winnings obtained through breaches of the Terms, including fraud, collusion, or manipulation.

14.3. You agree to indemnify and hold harmless the Company, its affiliates, employees, and partners from any losses, costs, or claims arising out of your breach of these Terms or unlawful use of the Website.

15. INTELLECTUAL PROPERTY

15.1. All Website content, including logos, trademarks, text, graphics, and software, is owned by the Company or licensed from third parties. Use of this content for commercial or public purposes is strictly prohibited without prior written consent.

15.2. Access to the Website does not grant you any ownership rights or licences to the Company’s intellectual property.

16. PERSONAL DATA AND PRIVACY

16.1. The Company processes player data in accordance with our Privacy Policy and the CGA Data Protection Framework (2025).

16.2. Personal information is collected only for lawful purposes related to account operation, verification, compliance, and responsible gaming.

16.3. All personal data are handled securely and confidentially by authorized personnel only.

17. COMPLAINTS AND DISPUTES

17.1. Players may submit complaints by contacting admin@lukkly.com or via live support.

The Company will acknowledge receipt within 72 hours and aim to resolve the matter promptly.

17.2. In case of dispute, server records and game logs shall be considered the definitive source of information.

17.3. If a complaint cannot be resolved internally, players may escalate the matter to the Curaçao Gaming Authority (CGA), whose decision shall be final.

18. FORCE MAJEURE

18.1. The Company is not liable for delays or failures caused by events beyond its reasonable control (“Force Majeure”), including natural disasters, wars, strikes, network failures, or cyber-attacks.

18.2. During such events, obligations are suspended until the circumstances cease. The Company will make reasonable efforts to resume normal operations as soon as possible.

19. GENERAL PROVISIONS

19.1. Failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that right.

19.2. If any clause of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.3. The Website may contain links to third-party sites. The Company is not responsible for their content, actions, or policies.

19.4. These Terms and Conditions are governed by the laws of Curaçao, and any unresolved dispute shall fall under the jurisdiction of the courts of Curaçao, subject to oversight by the Curaçao Gaming Authority.

20. AMENDMENTS TO THE PRESENT TERMS

20.1. The Company reserves the right to modify or update these Terms & Conditions at any time for legal, regulatory, or operational reasons. Any amendments will be published on the Website, indicating the date of the latest update.

20.2. Material changes that affect players’ rights or obligations will be communicated through reasonable means, such as email notification or an in-platform notice.

20.3. Continued use of the Website following any update constitutes your full acceptance of the revised Terms. If you disagree with any modification, you must cease using the services and request account closure.

21. CONTACTS

For more information, please contact Lukkly Casino Team at support@lukkly.com or admin@lukkly.com.